Privacy
Policy.

About This Policy

This Privacy Policy describes how ÉLORA SKIN handles personal information in connection with our website, online store, checkout, customer communications, and related services.

By interacting with our website or providing information to us, your information may be handled as described in this policy, subject to applicable privacy and consumer-protection laws.

Information We Collect

Depending on how you interact with ÉLORA SKIN, we may collect information such as:

• Name and contact information.
• Email address.
• Phone number.
• Shipping and delivery information.
• Order and transaction information.
• Customer-support communications.
• Information you voluntarily provide through forms, subscriptions, or other website features.
• Device, browser, website-usage, cookie, and similar technical information where applicable.

Payment information required to complete a purchase may be processed through the payment provider integrated with our checkout. ÉLORA SKIN does not need to receive or store your complete payment-card details when those details are processed directly by the payment provider.

How We Use Information

We may use personal information where reasonably necessary to:

• Process and manage orders.
• Arrange shipping and fulfillment.
• Provide transactional and order communications.
• Respond to customer-service requests.
• Maintain customer and order records.
• Operate, maintain, and improve our website.
• Protect against misuse, fraud, or security risks.
• Understand website performance and visitor interaction.
• Meet applicable legal, regulatory, accounting, or operational requirements.

Order Communications

When you place an order, we may send communications reasonably necessary to manage that transaction.

These may include order confirmations, payment-related notices, fulfillment or shipping communications, customer-service messages, and other information directly related to your purchase.

Transactional communications are separate from optional promotional marketing communications.

Email Marketing

ÉLORA SKIN may send promotional email communications to individuals who have chosen to opt in or subscribe to receive them.

Promotional emails may include product information, brand updates, launches, offers, educational content, or other ÉLORA SKIN communications.

You may unsubscribe from promotional emails using the unsubscribe option provided in the message or by contacting us.

Unsubscribing from marketing does not necessarily prevent us from sending communications required to manage an active order, customer-service request, or other transaction.

Cookies & Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality, remember preferences, understand website usage, measure performance, and support analytics or advertising activities.

Some technologies may be necessary for the website or checkout to function properly. Other technologies may be used for analytics or advertising where enabled and permitted.

Where applicable, visitors may be provided with cookie or consent controls through which certain non-essential technologies can be managed.

Browser settings may also provide options for controlling or deleting cookies, although disabling certain technologies can affect website functionality.

Analytics & Advertising

ÉLORA SKIN may use analytics and advertising technologies to understand how visitors interact with our website, evaluate website and campaign performance, and improve our customer experience.

Depending on the technologies enabled, these services may process information such as browser or device information, website interactions, referral information, and similar technical data.

The specific technologies used may change as our website and marketing operations develop.

Service Providers

We may provide personal information to service providers where reasonably necessary to operate ÉLORA SKIN and provide our services.

These providers may support functions such as:

• Website and store operation.
• Customer relationship management.
• Payment processing.
• Order fulfillment and shipping.
• Email and customer communications.
• Analytics and website measurement.
• Technical, security, or operational services.

Service providers may process information according to their role in providing those services and their applicable contractual and legal obligations.

Legal & Business Requirements

Personal information may also be disclosed where reasonably necessary to comply with applicable law, lawful requests, regulatory requirements, legal proceedings, or to protect the rights, safety, security, and integrity of ÉLORA SKIN, our customers, or others.

Information may also need to be handled in connection with a legitimate business restructuring, transfer, or similar transaction, subject to applicable legal requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or otherwise legitimately processed.

Retention periods may depend on factors such as order and customer-service requirements, recordkeeping, accounting, security, dispute resolution, and applicable legal obligations.

Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled in accordance with applicable requirements and our operational practices.

Data Security

We use reasonable organizational and technical measures appropriate to our operations to help protect personal information.

However, no website, electronic transmission, storage system, or online service can guarantee absolute security.

Customers should also take reasonable steps to protect their own devices, accounts, and communications.

Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights concerning your personal information, including rights to request access to or correction of personal information and, where applicable, request deletion or other appropriate action.

Certain requests may be subject to verification, exceptions, record-retention requirements, or other limitations provided by applicable law.

To make a privacy request, contact: [email protected] .

International Services

Some technology, payment, communications, analytics, hosting, or other service providers used by ÉLORA SKIN may operate in jurisdictions outside the Philippines.

As a result, personal information may be processed or stored in other jurisdictions where permitted and subject to applicable privacy requirements and appropriate safeguards where required.

Children's Privacy

ÉLORA SKIN's online store is not intended to knowingly solicit personal information from children in violation of applicable law.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us so the matter can be reviewed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, technology, business practices, service providers, or applicable legal requirements.

The current version will be made available through this page.

Contact ÉLORA SKIN

Questions regarding this Privacy Policy or the handling of personal information may be sent to:

ÉLORA SKIN
Manila, Philippines
[email protected]