Terms of
Service.

Overview

This website is operated by ÉLORA SKIN. Throughout the website, the terms “we,” “us,” and “our” refer to ÉLORA SKIN.

By visiting our website, using its features, or purchasing products from us, you agree to these Terms of Service and any policies referenced or made available through the website.

If you do not agree to these Terms, you should not use the website or complete a purchase through our store.

Online Store

You may use the ÉLORA SKIN website and store only for lawful purposes.

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, transmit malicious code, or use our products or services for unlawful purposes.

We may refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, incorrect product or pricing information, or inability to fulfill an order.

Products & Information

We aim to present ÉLORA SKIN products and website information as accurately as reasonably possible. However, colors, packaging, appearance, and other visual details may vary depending on your device, display, product updates, or photography.

Product descriptions and other website content may be updated from time to time.

Product availability is not guaranteed, and we may limit, modify, or discontinue products where reasonably necessary.

Pricing & Payment

Prices are displayed on the website or during checkout. Applicable charges will be presented before an order is completed.

Payments are processed through the payment methods made available during checkout.

An order is not considered successfully paid merely because checkout information has been submitted. Payment must be successfully authorized or processed.

We reserve the right to correct genuine pricing, description, or availability errors where permitted by applicable law.

Shipping & Delivery

Shipping options and applicable charges, including any free-shipping offer, will be shown during checkout where applicable.

Delivery timeframes may vary depending on destination, fulfillment, carrier operations, demand, and circumstances outside our reasonable control.

Any delivery timeframe communicated during checkout or in order communications should be treated as an estimate unless expressly stated otherwise.

Customers are responsible for providing complete and accurate shipping information when placing an order.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [email protected] .

Cancellation requests may be considered before fulfillment begins. Once an order has entered processing or fulfillment, we cannot guarantee that it can be cancelled.

Returns & Refunds

Subject to applicable consumer rights, customers may request a standard return within 30 days of receiving an eligible product.

For a standard return, products must be unopened and unused and otherwise eligible for return.

Customers are responsible for standard return-shipping costs unless otherwise required by applicable law or agreed by ÉLORA SKIN.

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may depend on the customer's payment provider.

If your order arrives damaged, defective, or incorrect, please contact [email protected] so the issue can be reviewed and an appropriate resolution can be provided.

Nothing in this section is intended to exclude or limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection laws.

Skincare & Cosmetic Use

ÉLORA SKIN products are offered as cosmetic skincare products and are not intended to diagnose, treat, cure, or prevent disease.

Individual experiences with skincare products may vary. Product descriptions should not be interpreted as a guarantee that every customer will experience the same result.

Follow the directions provided with the product. If irritation or an unexpected reaction occurs, discontinue use and seek appropriate professional advice when needed.

Information provided through the ÉLORA SKIN website is general product information and is not a substitute for professional medical advice.

Intellectual Property

The ÉLORA SKIN name, branding, website design, original written content, graphics, product imagery owned by us, and other original materials made available through this website are protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, commercially exploit, or create unauthorized derivative works from our protected materials without permission, except where permitted by law.

Third-Party Services

Our website may rely on third-party services for functions such as payment processing, communications, hosting, analytics, or order fulfillment.

Your use of third-party services may also be subject to the applicable provider's terms and policies.

Where the website contains links to third-party websites, those websites are operated independently and we are not responsible for their content or practices except to the extent required by applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, ÉLORA SKIN will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

Privacy

Our handling of personal information is governed by the ÉLORA SKIN Privacy Policy.

The Privacy Policy will explain how information is collected, used, stored, and otherwise handled in connection with the website, checkout, customer service, and related operations.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, products, business practices, legal obligations, or other operational requirements.

Updated Terms will become available on this page. Where required by applicable law, additional notice will be provided.

Applicable Law

These Terms are intended to operate consistently with applicable laws and regulations in the Philippines, including mandatory consumer rights that may apply to a transaction.

Nothing in these Terms is intended to waive or restrict rights that cannot lawfully be waived or restricted.